Thank you for choosing to shop with us! Below you’ll find our shipping policy to ensure a smooth and transparent shopping experience:

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• Processing Time: Orders are typically processed and dispatched within 1-4 business days after payment confirmation, excluding weekends and holidays.

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• Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. - Shipping costs and estimated delivery times will be calculated at checkout based on your location and chosen shipping method.

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• Delivery Time: Delivery times may vary depending on your location, shipping method, and carrier delays. - Estimated delivery times provided at checkout are based on typical transit times and are not guaranteed.

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• Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. - You can track your order’s progress using the provided tracking number and the carrier’s website.

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• Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or regulatory limitations. - We do not ship to PO boxes, APO/FPO addresses, or certain international destinations. Please check our shipping restrictions before placing your order.

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• Customs and Duties: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. - Customers are responsible for any additional charges incurred due to customs clearance processes.

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• Shipping Updates: While we strive to provide accurate and timely shipping information, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. - We will do our best to keep you informed of any delays or issues with your shipment.

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• Order Changes and Cancellations: Once an order has been placed, if you want to change or cancel. Please contact us immediately if you need to modify or cancel your order.

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• Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged in transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure your satisfaction.

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• Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact our customer service team.

 

By placing an order with us, you agree to comply with our shipping policy. We appreciate your understanding and support!

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Eros & Henosis

c.s.erosandhenosis@gmail.com